Privacy Policy

Peakly Shop

Effective Date: November 9, 2025

Peakly Shop ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (peaklyshop.com), make a purchase, create an account, or otherwise interact with our online store.

By using Peakly Shop, you agree to the practices described in this policy. We may update this policy from time to time—changes will be posted here with an updated effective date.

1. Information We Collect

A. Information You Provide Directly

• Account Information: Name, email address, password, shipping/billing address, and phone number when you create an account or place an order.
• Payment Information: Credit card details, PayPal info, or other payment methods (processed securely via third-party payment gateways—we do not store full card numbers).
• Order Details: Items purchased, order history, and any notes or messages you include.
• Customer Support: Information shared via email, chat, or contact forms (e.g., inquiries, returns, or complaints).

B. Information Collected Automatically

• Device & Browser Data: IP address, browser type, operating system, device type, and unique device identifiers.
• Usage Data: Pages viewed, products added to cart, time spent on site, click patterns, and referral sources.
• Cookies & Tracking Technologies: We use cookies, pixels, and similar tools (see Section 7 for details).

C. Information from Third Parties

• Payment Processors: Confirmation of successful transactions (e.g., Stripe, PayPal).
• Shipping Partners: Address verification and delivery updates (e.g., USPS, UPS, FedEx).
• Analytics Providers: Aggregated user behavior (e.g., Google Analytics, Meta Pixel).

2. How We Use Your Information

We use your data to:

• Process and fulfill your orders (including shipping and returns).
• Create and manage your account.
• Send order confirmations, shipping updates, and delivery notifications.
• Provide customer support and respond to inquiries.
• Prevent fraud and secure your transactions.
• Improve our website, products, and marketing.
• Send promotional emails (only with your consent or if you’ve made a purchase—unsubscribe anytime).
• Comply with legal obligations (e.g., tax reporting).

3. How We Share Your Information

We do not sell your personal data. We share it only when necessary:

All third parties are bound by strict confidentiality and data protection agreements.

4. Data Security

We protect your information with industry-standard measures:

• Encryption: SSL/TLS for data in transit.
• Secure Storage: Encrypted databases and access controls.
• PCI Compliance: Payment processing meets PCI-DSS standards.
• Regular Audits: Ongoing security testing and monitoring.

Despite our efforts, no online system is 100% secure. You are responsible for keeping your password confidential.

5. Data Retention

We keep your information only as long as needed:

• Order Data: 7 years (for tax and accounting purposes).
• Account Data: Until you delete your account or request removal.
• Marketing Preferences: Until you unsubscribe.
• Abandoned Carts: Up to 30 days.

You can request deletion at any time (subject to legal retention requirements).

6. Your Rights & Choices

You have control over your data:

We respond to valid requests within 30 days (or as required by law, e.g., GDPR, CCPA).

California Residents (CCPA):

• You can request what data we’ve collected.
• You can opt out of any future "sale" (we don’t sell data, but you can still request).
• Non-discrimination guaranteed.

EU/UK Residents (GDPR):

• Right to data portability and restriction of processing.
• Lodge a complaint with your local data protection authority.

7. Cookies & Tracking

We use cookies to improve your experience:

You can manage cookies in your browser settings or via our cookie banner. Some features may not work if cookies are disabled.

8. Third-Party Links

Our site may link to external websites (e.g., social media, blogs). We are not responsible for their privacy practices—review their policies before sharing information.

9. Children’s Privacy

Peakly Shop is not intended for children under 13. We do not knowingly collect data from minors. If we discover such data, it will be deleted immediately.

10. International Data Transfers

Your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.

11. Contact Us

For privacy questions, data requests, or concerns:

Peakly Shop Privacy Team Email: peaklyshop@hotmail.com 

Address: Toronto, Canada 

We’ll respond within 48 hours for general inquiries and 30 days for formal data requests.

Thank you for shopping with Peakly Shop. Your trust matters to us.